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Let Us Take Care of your IT World.
IT Support Specialists.
Dedicated Technician Ensures Continuity.
Same Face All Year Round.
Delivering Bespoke, Flexible, Support.
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Non-profit organisation IT Support

Charities


Over the last 3 years R&M have expanded IT support into the Charity sector. This move has been driven by recommendations and the desire for many charities to have open and honest appraisal of their current network and operating systems. All education and charitable establishment share the same sensibilities and are driven by the need to provide best value IT support for employees and volunteers alike.

On-Site Support

Our most popular package. With this option you get a regular dedicated technician who visits at a certain time, each and every week. Whatever type of organisation you are, our team of IT Support experts are able to provide you with the best support.

  • A dedicated friendly face who integrates themselves seamlessly into your team.
  • Our technicians monitor the network, often resolving issues before they arise.
  • Your regular technician will work to become part of your organisation so that they can provide support that is suited to you.

Flexible Support

Our flexible support package offers our customers unlimited telephone, email & remote technical support in the event of an emergency, as well as 24 hours of onsite support as and when required. This package of 24 hours can be redeemed at any point, and used however you wish. For instance, a full days support would use 7.5 of your 24 purchased hours.

Our dedicated support team will monitor the ticket desk and carry out any job tickets raised for your organisation remotely as well as carry out ongoing maintenance and updates remotely.

Flexible IT Support

  • Onsite
  • Remote
  • Telephone

Hardware Support

  • Servers
  • Workstations
  • Laptops

Network Support

  • Network Design
  • Implementation
  • Upgrade

Disaster Recovery

  • Backup Solutions
  • Implementation
  • Management

Ad-Hoc Support

One off support packages can be arranged. Server installations, WiFi upgrades, IT auditing and so on. All of these scenarios can be catered for, all for an affordable cost and guaranteed efficient service.

  • Buy your project time in blocks of 10 hours.
  • We’ll keep track of your time allocations and update you when you’re running low.
  • All of our technicians can call upon the support of our whole team. That means you’ll always have a resolution to any of your problems.

Remote Support

Telephone, Email and Remote Support

Our unlimited remote support package, tailored for customers that don’t necessarily require regular support due to the size of the organisation or complexity of technology. This package is designed to provide our customers with the confidence that a dedicated support team are on hand via telephone, email or remote support to offer assistance and advice without an unnecessarily high support contract.

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