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Commercial IT Support

Commercial


R&M support various commercial organisations. Our experience within the educational sector allows the team to offer an alternative proposal based on an open and honest review of your companies current infrastructure. With our deep knowledge of current technologies, experience in cost saving and best value options working with R&M can be an enlightening experience for any corporation.

On-Site Support

With this option you get a regular dedicated technician who visits at a certain time, each and every week. They will work with you to plan your infrastructure, allocate your budget and implement and maintain a trouble free network.

  • A dedicated friendly face who integrates themselves seamlessly into your team.
  • Our technicians monitor the network, often resolving issues before they arise
  • Your regular technician will work to become part of your business providing individual support specifically tailored you.

Flexible Support

Our flexible support package offers our customers unlimited telephone, email & remote technical support in the event of an emergency, as well as 24 hours of onsite support per term as and when required. This package of 24 hours can be redeemed at any point and used however you wish. For instance, a full days support would use 7.5 of your 24 purchased hours.

Our dedicated support team will monitor the ticket desk and carry out any job tickets raised for your business remotely as well as carry out ongoing maintenance and updates remotely.

Flexible IT Support

  • Onsite
  • Remote
  • Telephone

Hardware Support

  • Servers
  • Workstations
  • Laptops

Network Support

  • Network Design
  • Upgrade
  • Implementation

Disaster Recovery

  • Backup Solutions
  • Implementation
  • Management

Ad-Hoc Support

One off support packages can be arranged. Server installations, WiFi upgrades,  troubleshooting  and IT auditing. All of these scenarios can be catered for all for an affordable cost and guaranteed efficient service.

  • Buy your project time in blocks of 10 hours
  • We’ll keep track of your time allocations and update you when you’re running low
  • All of our technicians can call upon the support of our whole team. That means you’ll always have a resolution to any of your problems

Remote Support

Telephone, Email and Remote Support

Our unlimited remote support package, tailored for customers that don’t necessarily require regular support due to the size of the organisation or complexity of technology. This package is designed to provide our customers with the confidence that a dedicated support team are on hand via telephone, email or remote support to offer assistance and advice without an unnecessarily high support contract.

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