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Education IT Support

Education


On-Site Support

Our most popular package, especially for schools. With this option you get a regular dedicated technician who visits at a certain time, each and every week. They will work with you to plan your budgets, help deliver the curriculum, and resolve any problems that arise. The possibilities with this package are endless!

  •    A dedicated friendly face who integrates themselves seamlessly into your team.
  •    Our technicians monitor the network, often resolving issues before they arise
  •    Your regular technician will work to become part of your school community so that they can provide support that is suited to your staff and       school’s specific needs

Flexible Support

Our flexible support package offers our customers unlimited telephone, email & remote technical support in the event of an emergency, as well as 24 hours of onsite support per term as and when required. This package of 24 hours can be redeemed at any point, and used however you wish. For instance, a full days support would use 7.5 of your 24 purchased hours.

Our dedicated support team will monitor the ticket desk and carry out any job tickets raised for you remotely as well as carry out ongoing maintenance and remote updates.

Flexible IT Support

  • Onsite
  • Remote
  • Telephone

Hardware Support

  • Servers
  • Workstations
  • Laptops

Network Support

  • Network Design
  • Implementation
  • Upgrades

Mobile Devices

  • Procurement
  • Implementation
  • Management

Ad-Hoc Support

For special projects, large one off installations, consultation or individual advice we also offer bespoke support packages. This type of support covers Server installations, WiFi upgrades, audio visual issues and school auditing and will be analysed and costed on a case by case basis but with the same efficient service.

  • Buy your time in blocks of 10 hours
  • We’ll keep track of your time allocations and update you when you’re running low
  • All of our technicians can call upon the support of our whole team. That means you’ll always have a resolution to any of your problems

Remote Support

Telephone, Email and Remote Support

Our unlimited remote support package, tailored for customers that don’t necessarily require regular support due to the size of the organisation or complexity of technology. This package is designed to provide our customers with the confidence that a dedicated support team are on hand via telephone, email or remote support to offer assistance and advice without an unnecessarily high support contract.

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