Before appointing R&M as our ICT support we were in a dark place with regard to our PCs, our network and connectivity. Through a very honest and accurate assessment of our situation, we were able work together to find practical steps forward to improve the situation across the whole school. Our R&M technicians have since refurbished and networked our entire stock of PCs in school (we could not afford to replace them), which has had a huge impact on the way we can use ICT to support learning, but also deliver a more consistent computing curriculum. Our recently purchased tablet devices were not performing up to capacity. Rob and his staff were able to identify the problem with connectivity and Wi-Fi speed, which on recommendation, has now been updated to a more intelligent system that supports excellent connectivity (both online and network). In summary, the support we are receiving is excellent and we look forward to a long and fruitful working relationship with R&M.