R&M support various commercial organisations. Our experience within the educational sector allows the team to offer an alternative proposal based on an open and honest review of your companies current infrastructure. With our deep knowledge of current technologies, experience in cost saving and best value options working with R&M can be an enlightening experience for any corporation.
With this option you get a regular dedicated technician who visits at a certain time, each and every week. They will work with you to plan your infrastructure, allocate your budget and implement and maintain a trouble free network.
- A dedicated friendly face who integrates themselves seamlessly into your team.
- Our technicians monitor the network, often resolving issues before they arise
- Your regular technician will work to become part of your business providing individual support specifically tailored you.
Our flexible support package offers our customers unlimited telephone, email & remote technical support in the event of an emergency, as well as 24 hours of onsite support per term as and when required. This package of 24 hours can be redeemed at any point and used however you wish. For instance, a full days support would use 7.5 of your 24 purchased hours.
Our dedicated support team will monitor the ticket desk and carry out any job tickets raised for your business remotely as well as carry out ongoing maintenance and updates remotely.