Our most popular package, especially for schools. With this option you get a regular dedicated technician who visits at a certain time, each and every week. They will work with you to plan your budgets, help deliver the curriculum, and resolve any problems that arise. The possibilities with this package are endless!
- A dedicated friendly face who integrates themselves seamlessly into your team.
- Our technicians monitor the network, often resolving issues before they arise
- Your regular technician will work to become part of your school community so that they can provide support that is suited to your staff and school’s specific needs
Our flexible support package offers our customers unlimited telephone, email & remote technical support in the event of an emergency, as well as 24 hours of onsite support per term as and when required. This package of 24 hours can be redeemed at any point, and used however you wish. For instance, a full days support would use 7.5 of your 24 purchased hours.
Our dedicated support team will monitor the ticket desk and carry out any job tickets raised for you remotely as well as carry out ongoing maintenance and remote updates.